CALL CENTER PRODUCTIVITY
Turning low-performance units into top-performing teams
Providing Productivity Consulting for High Volume Call Centers
The performance of your portfolio may not be depending on your customer, but on your staff. You have all the QA controls in place but you aren't getting the best out of your staff. Our Production Specialists can work with your Management and QA teams to ensure their not just going through the motions. Though your Front End staff are performing well, your QA could be the problem. Let us take a look to ensure you're getting the best from your QA and management teams so as to ensure your front end staff maintain the level of excellence you've come to expect...but have yet obtained.
About Our Award-Winning Specialists
Our talented, results-driven Production Specialists have over a decade of award-winning call center experience in sub-prime auto, mortgage banking, student loans, luxury retail, health reimbursement accounts and credit card collections. With a proven background of excellence in performance management, coaching, and staff development, SS&C has verifiable success in building and guiding low-performance units into top-performing teams. Our Production Specialists have expertise in developing, organizing and implementing departmental strategies and initiatives that ensure higher QA scores and customer feedback.
Well versed on both ends of the call center spectrum.
Our staff has been on both sides of the call center spectrum; both as the agent and the customer. Therefore, we understand how to effectively and professionally navigate both worlds.